When will my order ship?
Once an order is placed, the production usually takes 2-3 business days (maximum of 5) for jewelry and apparels, 3-5 business days (maximum of 7) for physical products like handmade bracelets, handmade necklaces, shoes, balls or nets...etc. Once the item ships, the tracking information will be emailed to you automatically. Delivery times are as follows:
JEWELRY and APPARELS:
Note that orders of multiple items may ship separately for expediency, but there's no extra charge for this beyond the usual multi-item shipping rates. If you order more than one item from us then most likely the items will arrive in separate packages. They will also sometimes arrive on different days. The delivery time of your product is stated on the product page. Just remember that it is normal for your order to arrive in separate packages.
In addition, in some rare cases, we will have to contact you via email to confirm your order quantity or credit card fraud investigation before we send it to production. It may take 1-3 days more than normal (depends on how fast we receive your answer emails).
How does GTStyles handle returns?
Each item is made to order for every customer - and as such, we cannot accept general returns for items. This includes:
The return policy will only apply to damaged items or products that have any manufacturing problems. We will not make any refunds or changes once the product has been successfully delivered in normal condition.
In most cases, we will replace your order if there is a problem such as a defect or broken in transit. Our process takes 3-5 days to produce as we need to let the ink and glass on the handcrafted item settle and check for defects before shipping.
About Cargo Insurance Policy: Cargo insurance provides protection against all risks of physical loss or damage to freight from any external cause during shipping, whether by land, sea or air.
All Sales Are Final!!!
We do not accept any returns, exchanges or refunds unless the item is defective or damaged.
If you have further inquiries, please contact firstname.lastname@example.org